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    FLEXIBLE WORK ARRANGEMENTS AND EMPLOYEE ENGAGEMENT, A CASE OF FIVE-STAR HOTELS IN KENYA

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    FLEXIBLE WORK ARRANGEMENTS AND EMPLOYEE.pdf (985.6Kb)
    Date
    2025-04
    Author
    Kathukya, Christine S.
    Mwangi, Grace W.
    Maundu, Monah
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    Abstract
    PURPOSE OF THE STUDY: This study examined the effect of flexible work arrangements on employee engagement in five-star hotels in Kenya. PROBLEM STATEMENT: Within the last five years, hotels in Kenya have recorded an employee turnover rate of more than 50% suggesting dissatisfaction and disengagement. Consequently, this leads to poor productivity and poor customer interactions within the hotels. RESEARCH METHODOLOGY: The study used a descriptive design, stratified proportionate sampling, and positivism as its research philosophy. A sample of 369 employees was obtained using Slovin’s formula. Questionnaires were adopted in collection of primary data. SPSS version 24 aided in regression and correlation analysis. RESULTS: The study found that flexible work arrangements positively contributed to employee engagement and explained 71.5% of the variance in employee engagement. Further, the findings indicated that organizational support adds value and moderates the relationship between flexible work arrangements and employee engagement. CONCLUSION: The study concludes that there is a significant relationship between flexible work arrangements and employee engagement. RECOMMENDATION: The study recommends that five-star hotels in Kenya should provide necessary tools, resources and technology to promote use of flexible work arrangements.
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    http://repository.mut.ac.ke:8080/xmlui/handle/123456789/6913
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