Smart mobility, smarter governance: Transport tech driving performance in inter-governmental organizations in Nairobi
Abstract
Purpose: This study examines the relationship
between Transport Management Systems (TMS) and the
performance of Inter-Governmental Organizations (IGOs) in
Nairobi City County. The research investigates how adopting
TMS influences operational efficiency, cost reduction, and
service delivery among IGOs. Methodology: A descriptive
research design was employed, utilizing a census approach
targeting 134 IGOs. Data was collected from supply chain
managers using structured questionnaires, and descriptive and
inferential statistical analyses were conducted. Pearson
correlation and regression analysis were applied to determine
the strength and significance of the relationship between TMS
adoption and performance. Results: Findings revealed a
significant positive correlation (r = 0.421, p < 0.001) between
TMS adoption and IGO performance, indicating that
organizations with well-integrated transport systems
experience improved logistics efficiency and service delivery.
Regression analysis further confirmed that TMS accounts for
53.7% of performance variations among IGOs. Theoretical
Contribution: This study extends the application of Systems
Theory by demonstrating the interdependence between
transport management, logistics coordination, and
organizational performance in an inter-governmental context.
Practical Implications: IGOs in Nairobi City County can enhance
operational efficiency by adopting advanced TMS solutions
such as real-time tracking, route optimization, and automated
reporting. Policymakers and stakeholders should also invest in
infrastructure and regulatory frameworks that support
effective transport management in IGOs
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