Transparent Tendering Process Regulation and its Influence on Service Delivery of Water Companies in Murang'a County
Abstract
Under public regulation, sound policies and practices in public procurement
are among the key components of good excellent stewardship and governance.
However, the procurement processes are accused of inefficiency, corruption,
and undercutting costs in addition to secrecy, which results in significant
resource waste. Therefore, this study aims to evaluate the influence of public
regulation on the service delivery of water companies in Murang’a County.
The specific objective is to investigate the influence of transparent tendering
on the service delivery of water companies in Murang’a County. A descriptive
research design was applied to achieve the objectives of the study. The
population of this study consisted of 240 employees working in the
procurement department, heads of user department and tender committee
members drawn from the five water companies in Murang’a County.
Yamane’s formula was applied to arrive at a sample size of 150 respondents.
The findings show that the coefficient of determination (R²) representing the
proportion of variance in the dependent variable (Service Delivery) is
explained by the independent variable (Transparent Tendering) where in this
study, R² = 0.864, indicating that approximately 86.4% of the variance in
Service Delivery can be explained by Transparent Tendering. The results of
simple regression revealed that transparent tendering has a p-value = .000 and
since the p-value is less than < 0.05, the null hypothesis was rejected. It was
then concluded that there is a significant relationship between transparent
tendering and service delivery of water companies in Murang’a County.
Based on the conclusions the study recommends that strengthening
communication strategies and sensitization efforts before tender
advertisement will help raise awareness among potential bidders and promote
transparency by providing freely accessible procurement information to
address the mixed opinions on stakeholder involvement.
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