| dc.description.abstract | The purpose of this study was to investigate the influence of employee’s demography on demand for
refresher course training and employees ‘post- training expectations. The study hypothesized that
employees age, gender, marital status, education, terms of employment, and work experience influence
their decision on whether to participate in refresher training or not, and also the employees post- training
expectations. The study design was exploratory and triangulated both qualitative and quantitative research
methods. A total of a total of 500 questionnaires were distributed from which 414 were completed and
returned, giving a response rate of 83%. A cluster sampling method was used. The target population was
employees working in three, four and five star hotels located in five towns in Kenya. The study noted that
there was positive correlation between the respondents’marital status (rs = 3.00, N (385), p < 0.007), levels
of education (rs=0.098, N (414), p=0.046), and work experience (χ
2= 23.285, df=8, p<0.003) and their
expectations upon completion of refresher courses. These expectations include enhanced productivity,
greater economic and financial reward, and reduction in fear of being retrenched during the low seasons.
The study concludes that training institutions should consider employees’ demographic attributes as they
develop any refresher course training and recommends continuous training for the industry to meet the
growing demand based on tourism increases. | en_US |
