| dc.contributor.author | Kabii, Francis | |
| dc.contributor.author | Wandaka, John K. M. | |
| dc.contributor.author | Jilo, Naghea | |
| dc.date.accessioned | 2026-03-26T10:19:21Z | |
| dc.date.available | 2026-03-26T10:19:21Z | |
| dc.date.issued | 2019 | |
| dc.identifier.issn | 2327-5510 | |
| dc.identifier.uri | 10.5296/ijssr.v7i2.15406 | |
| dc.identifier.uri | http://repository.mut.ac.ke:8080/xmlui/handle/123456789/6884 | |
| dc.description.abstract | Several studies have been conducted to examine the influence of technology on the travel and
tourism industry. However, there exists limited literature on the adaptation and usage of
Smartphone technology by Kenyan tour guides, a gap this study sought to address. The
objective of the study was to examine the effect of Information Communication Technology
(ICT) on tour guiding performance in Kenya, investigate the effect of smartphone usage on
the guides’ performance and finally, explore the possibility of adoption smart guiding
techniques by Kenya’s tour guides. The study used descriptive methods and target practicing
tour guides as the respondents. The data collected was analyzed using the Pearson’s
Chi-square test of independence. The findings indicated Smartphone technology positively
influenced guides, performance (χ2=65.025;df 2; P<0.05).The study concluded that
smartphone and information communication technology have significantly influenced guides
performance and hence recommend to the government and other stakeholders to invest morein infrastructure that supports smart destinations, which offer interactive pre-tour services,
during the tour and post-tour experiences. Innovation on applications that support real-time
interaction with attractions, accommodation and financial institutions is recommended. | en_US |
| dc.language.iso | en | en_US |
| dc.publisher | International Journal of Social Science Research | en_US |
| dc.subject | Smartphone Technology, Tour Guide, Adaptation, Performance | en_US |
| dc.title | Assessment of the impact of Smartphone Technology on Tour Guide Performance in Kenya | en_US |
| dc.type | Article | en_US |
