| dc.description.abstract | Change is an inevitable part of life. Well-planned and formulated change can produce positive results. Despite planning change, change is hard to incorporate, accept and appreciate. Change has an impact on the individuals and the organization as a whole, and no matter how small, they always encountered resistance from within itself. The police in Kenya have always been characterized by many years of impunity in various forms such as embezzlement of state resources, endemic corruption, non-compliance with the law as well as illegal political interference. Fundamental police reforms were undertaken by the government of Kenya to make sure that the police are at par with international standards, in an attempt to move away from reactive nature of the police to a proactive and service-oriented policing. Despite this, the reform process has faced various challenges emanating within and without the organization. Therefore this research aimed at examining the challenges of change management on service delivery in Administration Police Service in Murang’a County. Specific objectives of this study were to evaluate the effects of organizational structure, leadership, corporate culture and human resource management on service delivery in Administration Police Service. The study adopted descriptive casual–effect research design that aimed at analyzing change management environment within the Administration Police Service in Murang’a County. The target population was Administration Police officers working in various sub-counties with a population of 860 from which a sample of 135 officers was used to obtain information. The researcher adopted cluster, purposive and stratified and random sampling technique to enable adequate representation of officers across all ranks in the county. This study utilized both primary and secondary data. Primary data were it was collected using questionnaires while secondary data obtained from published documents including journals, periodicals, magazines and police reports. A pilot study was conducted for the data collection instrument. Data analysis was done through the use of SPSS version 17 and Excel. The study adopted correlation and regression analysis. The analysis showed that strong positive correlation of 0.902 between organizational structures on Service Delivery which is 90.2% influence on efficient service delivery, organizational culture and Service Delivery indicated a strong positive relationship of 0.908 which is 90.8% influence on effective service delivery. Also, human resources allocation and leadership are positively correlated with service delivery with Pearson correlation coefficient of .871and.925 respectively. Combining all the variables change management influences service delivery at 89.5 %.The study established that change management influences service delivery was the most significant factor. The study recommends the police institution to restructure the existing hierarchy of authority, Embracing planning and proper allocation of resources, effective corporate culture and adopt the modern technique of provision service. | en_US |
