The modern workplace is inherently collaborative, and this collaboration relies on effective communication among co-workers. Instant messaging is the multi-tasking tools of choice most people chatting over IM do other things at the same time. The use of IM in workplace is less intrusive than the use of phone, more immediate than email and has added advantage due to the ability to detect presence. In order for institution to maximize increased business productivity using instant messaging it’s imperative that organizations define and publish ICT policies, guidelines and regulations. Overall IM boosts business performance by making operations faster, more agile, and more efficient with very little additional cost thus Organizations that deploy IM would reap significant Return on Investment. Institutions should adopt IM meetings which are be more efficient and less prone to straying off topic, because of the relative effort of typing versus talking.