DETERMINANTS OF PUBLIC SECTOR REFORMS ON SERVICE DELIVERY IN THE MINISTRY OF INTERIOR AND COORDINATION OF NATIONAL GOVERNMENT: A CASE STUDY OF ISIOLO COUNTY KENYA
Abstract
This study aimed to examine the determinants
of public sector reforms on service delivery in
the Ministry of Interior and Internal
Coordination, Isiolo County, Kenya. The
objectives of the study were; To examine the
effect of capacity building on service delivery
in public sector to people of Isiolo County; to
examine the effect of performance
management system on service delivery in
Isiolo County. The respondents were all
employees working in all the Ministry of
Interior and Internal and Coordination of
National Government, Isiolo County. The
theories which guided the study were Ability,
Motivation, Opportunity Theory,
Reinforcement and Equity Theory. The target
population for the study comprised of 3108
permanent employees working in the
ministries and departments in the County
Government of Isiolo where a sample
population of 354 was used. Primary data was
used in this research and was collected by use
of questionnaires. Three types of validity were
used in this study namely; content validity,
construct validity and face validity. Reliability
of the research instrument was determined
using Cronbach’s Alpha coefficient where a
coefficient value of greater than 0.70 from a
pilot study data showed that the instrument
was reliable. Descriptive statistics were used
for quantitative data analysis which enabled
the researcher to describe distribution of
scores and even measurements. The collected
raw data from the field was coded and
transcribed and translated into quantitative
data and then analyzed using Statistical
Package for Social Sciences (SPSS version
24). Correlations were used to test the strength
of the relationship between the variables;
independent variables and the dependent
variable. The findings revealed that capacity
building and performance management
system significantly impacted the service
delivery in the ministry of interior and
coordination of national government as
indicated by P-value of 0.003. The
government should implement comprehensive
capacity building programs that address the
diverse skill sets required within the Ministry
of Interior and Coordination of National
Government. This includes technical skills,
leadership development, and specialized
training to keep the workforce abreast of
emerging trends and technologies in the public
sector.
URI
https://iajournals.org/articles/iajah_v1_i4_101_115.pdfhttp://repository.mut.ac.ke:8080/xmlui/handle/123456789/6964
