| dc.contributor.author | Moi, Edna J. | |
| dc.contributor.author | Gikandi, Joyce W. | |
| dc.contributor.author | N, Solomon K. | |
| dc.date.accessioned | 2026-01-08T07:50:55Z | |
| dc.date.available | 2026-01-08T07:50:55Z | |
| dc.date.issued | 2014-05 | |
| dc.identifier.issn | 2201-6333 | |
| dc.identifier.uri | https://www.academia.edu/67171101/Determinants_of_E_Services_Use_in_Higher_Education_A_case_of_a_Kenyan_University_Academic_and_Non_Academic_Staff#outer_page_1 | |
| dc.identifier.uri | http://repository.mut.ac.ke:8080/xmlui/handle/123456789/6921 | |
| dc.description.abstract | The establishment of electronic services (e-services) has been an important policy goal in many universities worldwide. This notwithstanding, staff access to e-services and its reliability still remains an issue of concern that can hinder use of these services. The use of e-services in operational processes of teaching and administration can support staff to improve their work performance and promote competitive advantage for the university. However, many factors determine the use of e-services for staff in their day-to-day operations. This study is focused on towards academic and non-academic staff of the University of Nairobi, College of Agriculture and Veterinary Sciences (CAVS). Specifically, the aim was to identify the factors that determine e- services use. An empirical study was carried out whereby data was collected through a survey questionnaire administered face to face with a total of 100 academic and non-academic staff users of e-services. The results were obtained from econometric modelling that is Logit regression. The evidence from staff in CAVS gave a set of factors that included staff characteristics and organizational constraining factors of e-services. The perception they had about e-services led them to the kind of choice they made and the intensity of e-service use. Other factors that emerged were seen as some amenities that should be enhanced to allow staff to access and sustainably use e- services at the university. | en_US |
| dc.language.iso | en | en_US |
| dc.publisher | International Journal of Education and Research | en_US |
| dc.subject | Information and Communication Technologies (ICTs), E-service, Academic and Non academic staff, Higher education | en_US |
| dc.title | Determinants of E-Services Use in Higher Education: A case of a Kenyan University Academic and Non Academic Staff | en_US |
| dc.type | Article | en_US |
