ANALYSIS OF THE SKILLS GAP IN TOURISM AND HOSPITALITY INDUSTRY IN KENYA
Date
2020Author
Kabii, Francis
Wamathai, Ann
Wandaka, John K.M.
Jilo, Naghea
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Most training institutions have supply led training instead of demand-driven training there by
creating a supply of graduates whose knowledge and skills in not needed in the industry thereby
creating a training gap between the educators and the industry. Limited studies in Kenya have
been conducted to investigate factors that contribute to a widening of this gap. The purpose of
this study was therefore to analysis of the skills gap in tourism and hospitality industry in
Kenya. The specific objectives were to investigate the skills gap between tourism and hospitality
graduates and industry expectation, examine the stakeholder’s opinion on performance
university graduates as compared to graduates from Technical and Vocational Education
Training institutes and examine the emerging trends in human labor in tourism and hospitality
that educators should anticipate. The sample size was 200 respondents composed of managers
and supervisors from 2 stars to 5 stars rating hotels. Data was collected using questionnaires
and interviews. The respondents rated graduates from Technical and Vocational training
institutions higher than those from university in supervisory skills (χ2=82.625, df =2, p<0.05),
Management and leadership skills (χ2=56.625,df =2, p<0.05) and Technical or operational skills
(χ2=27.792,df =2, p<0.05).It was found that training institution apply supply-driven training
instead of demand driven there by creating a shortage of adequately trained and skilled staff
suitable for the tourism job market. The study recommends involvement of educators and
industry practitioner in training of resource persons in the tourism and hospitality industry and
enforcement of National Qualification Framework to ensure standardized curriculum contents in
training institutions.
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