Adoption of Digital Technologies as a Driver for Cost Leadership Strategy in Tour Firms within Nairobi City County, Kenya
Date
2024Author
Muiruri, Elijah Gichuru
Ndivo, Rayviscic Mutinda
Muiruri, Joseph Njoroge
Metadata
Show full item recordAbstract
Digital technologies play a major role in reducing the cost of operations in tour
firms. The main focus of the study was to find out the adoption of digital
technologies as a driver of cost leadership strategy in tour firms within Nairobi
City County. The specific objective was to investigate the influence of mobile
applications on cost leadership strategy in tour firms in Nairobi City County.
Embedded research design was applied in the study. The study adopted the
null hypothesis that mobile applications had no statistically significant
influence on cost leadership strategy in tour firms within Nairobi City County.
The study population was 278 tour firms obtained from the Kenya Association
of Tour Operators (KATO) list where a sample of 164 tour firms were selected
through the application of Yemane’s (1967) sample size formula. 10 tour firm
mangers were selected for interviews. Systematic random sampling was
utilized for the determination of the sample size of 164 tour firms. Semistructured questionnaires and interview schedules were utilized as data
instruments. Questionnaires were filled by tour consultants while interviews
were conducted with tour firm managers. 133 respondents filled out the
questionnaires representing 81% response rate while 7 interviewees were
conducted representing 70% response rate. Both descriptive and inferential
statistics were used during data analysis. The study utilized both ANOVA and
multiple regression tests to test the hypotheses, and influence between the
adoption of digital technology and cost leadership strategy. The results of the
R Square equals 0.919 therefore revealing that 91.9% of cost leadership is
attributed to mobile applications. The study confirmed there was a statistical
significance (p =.000) between mobile applications and cost leadership.
Mobile applications as a digital technology tool accounted for a positive
significant increase (B = 637) in cost leadership strategy. The study concluded
that there is a positive strong influence between the adoption of mobile
applications and cost leadership strategy. The study recommends that tour
firms should fully adopt digital technologies to maximize cost control,
minimize marketing costs, and promote operational efficiency
