| dc.contributor.author | Muriithi, J. M | |
| dc.contributor.author | Ochieng, I | |
| dc.contributor.author | Nzioki, Paul M | |
| dc.date.accessioned | 2022-03-22T11:13:06Z | |
| dc.date.available | 2022-03-22T11:13:06Z | |
| dc.date.issued | 2019 | |
| dc.identifier.citation | Muriithi, J. M., Ochieng, I., & Nzioki, P. M. (2019). The effect of improved revenue-collection efficiency strategy on the performance of WSPS in Kenya; A case Nyahururu Water and Sanitation Company, Nyahururu, Kenya. The Strategic Journal of Business & Change Management, 6 (4), 1335 – 1341. | en_US |
| dc.identifier.issn | 2312-9492 | |
| dc.identifier.uri | http://strategicjournals.com/index.php/journal/article/download/1469/1426 | |
| dc.identifier.uri | http://hdl.handle.net/123456789/5567 | |
| dc.description.abstract | This study analyzed the effect of improved revenue-collection efficiency strategy on the performance of WSPs in
Kenya; case of Nyahururu Water and Sanitation Company (NYAHUWASCO), Nyahururu. The study used
descriptive survey research design and its target population was the 86-permanent staff of NYAHUWASCO,
Nyahururu as at March 2017. A stratified random sampling was adopted in which respondents from different
departments were targeted and which gave the sample size of 71 members. A pilot testing of the instruments
was done to a selected sample of 6 permanent staff of Nakuru Water and Sanitation Company, to test their
validity and reliability. Primary data was collected using questionnaires while secondary data was collected from
existing relevant documents. Data was analyzed using descriptive and inferential statistics, with the help of
Scientific Package for Social Sciences (SPSS) computer program, in order to determine effect of improved
revenue-collection efficiency strategy on performance of NYAHUWASCO. The study revealed that practices that
improved revenue collection efficiency such as introduction of mobile payment solutions, decreasing bill
collection periods, disconnection policy and increase in the number of the billed customers enhanced
performance at NYAHUWASCO. The study tested a null hypothesis that stated that, improved revenue-collection
efficiency strategy does not have a statistically significant effect on performance of WSPs in Kenya. The
inferential statistics found that improved revenue-collection strategy effect on performance of NYAHUWASCO is
statistically significant (p<0.01). Therefore the hypothesis was rejected. An increase in improved revenue
collection efficiency by one unit was found to increase performance by 0.359 units of NYAHUWASCO
performance when all other variables were held constant. The study recommended that the government and
management should enhance revenue collection efficiency such as introduction of mobile payment solutions,
decreasing bill collection periods, disconnection policy and increase in the number of the billed customers. | en_US |
| dc.language.iso | en | en_US |
| dc.publisher | The Strategic Journal of Business & Change Management, 6 (4), 1335 – 1341. | en_US |
| dc.subject | Revenue Collection, Efficiency | en_US |
| dc.title | THE EFFECT OF IMPROVED REVENUE-COLLECTION EFFICIENCY STRATEGY ON THE PERFORMANCE OF WSPS IN KENYA: A CASE NYAHURURU WATER AND SANITATION COMPANY, NYAHURURU, KENYA | en_US |
| dc.type | Article | en_US |
