An Assessment of the Role of Credit Reference Bureau in Influencing Customer Credit Access in Mitigating Against Credit Default in Commercial Banks in Kenya
Abstract
The study examined the role of Credit Reference Bureau (CRB) in influencing customer credit
access in mitigating default risk among commercial banks in Kenya. The study was based on the
theories of Adverse Selection and Hazard. The study used a Causal-Comparative descriptive
survey design. The target population of the study consisted of all the 43 licensed commercial
banks in Kenya and the three licensed credit reference bureaus in Kenya under the Banking Act.
The researcher used a census of all commercial bank headquarters bank managers and the three
headquarters credit reference bureau managers. To collect primary data, the researcher used
questionnaires. Secondary data were collected from CBK loan books and CBK annual Bank
supervisory reports. Data was analysed using SPSS and results presented using graphical
systems. The researcher used descriptive statistics, which included the mean, median standard
deviation and range to show the default rate. The inferential statistical tests comprised
correlation, ANOVA regression and Chi-square analysis to test hypothesis. P -values yielded
were less than 0.05, which indicated that the role played by Credit Revenue Bureau in
influencing customer access to credit and mitigation of Credit Default Rate was significant
among commercial banks in Kenya
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