Browsing Journal Articles (THM) by Author "Aloo, C."
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Customers’ perceptions and expectations of service quality in hotels in western tourism circuit, Kenya
Kariru, Antoneta N.; Aloo, C. (International Research Journals, 2014-01)Quality management is important in any establishment since it enhances organization’s performance and profitability in the long run. Subsequently, quality has been a focus of many successful establishments all over the ... -
Customers’ perceptions and expectations of service quality in hotels in western tourism circuit, Kenya
Kariru, Antoneta N.; Aloo, C. (International Research Journals, 2014-01)Quality management is important in any establishment since it enhances organization’s performance and profitability in the long run. Subsequently, quality has been a focus of many successful establishments all over the ...