Browsing Journal Articles (BE) by Author "Bichanga, W. O."
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Internal Customer Satisfaction Assessment in the Public sector: A case study of Fleet management services delivery.
Oteki, Evans B.; Bichanga, W. O.; Wamalwa, R. W. (2014-09)Internal customer satisfaction is a major component of quality improvement that most companies should embrace together with developing strategies to improve quality of external customer service. When the internal customer ...