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Service Charter and Its Moderating Effect on the Relationship Between Tangible Elements of Service and Student Satisfaction at Selected Public Universities in Keny
(Journal of Education and Practice Vol.10, No.21, 2019, 2019)
In the last few years, Kenyan public universities have been faced with challenges of quality service delivery
challenges. These challenges have in many occasions led to students’ unrests leading to disruption of studies ...
Factors Affecting Provision of Quality Service in the Public Health Sector: A Case of Nyahururu District Hospital, Kenya
(International journal of management and economics invention ||Volume||2||Issue||09||Pages-852-896, 2016)
In healthcare industry service quality has become an imperative in providing patient satisfaction because
delivering quality service directly affects the patient’s satisfaction. The public health sector should ensure ...