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Now showing items 31-32 of 32
Internal Customer Satisfaction Assessment in the Public sector: A case study of Fleet management services delivery.
(2014-09)
Internal customer satisfaction is a major component of quality improvement that most companies should embrace together with developing strategies to improve quality of external customer service. When the internal customer ...
Electronic Material Management Practice on Supply Chain Performance of Sugar Processing Firms in Kenya
(2020-06)
The objective this study is to assess the influence of electronic material management practice on supply chain performance. The study applied a mixed research design with a survey of 12 sugar processing firms with a ...