Browsing Journal Articles by Author "Muraru, Irene N."
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Effect of Complaints Handling by Consumer Federation of Kenya on Consumer Protection in Commercial Banks of Kenya
Muraru, Irene N.; Mwanzia, M. (2023-03)Despite the growth of the financial services industry, the formulation of consumer protection legislation has not been done in many jurisdictions. This calls for the need for basic protections for the clients of financial ...