Good health care is a fundamental need in the life of a person because it helps develop a positive self-image and also opens up the opportunities for the individual to do their daily duties as required of them. The study was both quantitative and qualitative.Descriptive analysis involved the use of frequencies in their absolute and relative forms (percentage). Inferential analysis was done to find out if there is any relationship between dependent and the independent variables of the study.The target population included a list of staff and patients. A sample of 475 respondents was drawn across the various categories of population that is staff and patients. Based on one-way ANOVA, the F value was 302.410 with a p-value 0.000 < 0.05 significance level means that the calculated F Value is statistically significant. The R value of the study was 0.863 and R2 value of 0.745. This established a significance of 0.192 for lack of enough financial resources, a significance of 0.709 for facilities in the hospitals and a significance of 0.709 for education level respectively. The study recommended that there should be enough and equitable financial allocation to all the hospitals in Kenya so that they can adequately run their daily activities. In addition, there should also be proper education awareness about health facilities to patients from the experts. Findings from this study will be used by the policy makers as a guide to decision making on improvement of health services which will in turn improve health service delivery.