Browsing by Author "Ochieng, I"
Now showing items 1-4 of 4
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THE EFFECT OF IMPROVED REVENUE-COLLECTION EFFICIENCY STRATEGY ON THE PERFORMANCE OF WSPS IN KENYA: A CASE NYAHURURU WATER AND SANITATION COMPANY, NYAHURURU, KENYA
Muriithi, J. M; Ochieng, I; Nzioki, Paul M (The Strategic Journal of Business & Change Management, 6 (4), 1335 – 1341., 2019)This study analyzed the effect of improved revenue-collection efficiency strategy on the performance of WSPs in Kenya; case of Nyahururu Water and Sanitation Company (NYAHUWASCO), Nyahururu. The study used descriptive ... -
Factors Affecting Provision of Quality Service in the Public Health Sector: A Case of Nyahururu District Hospital, Kenya
Musyoka, S. T; Ochieng, I; Nzioki, Paul M (International journal of management and economics invention ||Volume||2||Issue||09||Pages-852-896, 2016)In healthcare industry service quality has become an imperative in providing patient satisfaction because delivering quality service directly affects the patient’s satisfaction. The public health sector should ensure ... -
Human Elements and their Influence on Student Satisfaction at Selected Public Universities in Kenya
Gakobo, T. W; Ochieng, I; Nzioki, Paul M (Human Elements and their Influence on Student Satisfaction at Selected Public Universities in Kenya, 2019)The number of higher education seekers has been increasing globally and in particular this sector has been the fastest growing industry in Kenya. The demand for higher education has been amplified by the liberalization ... -
Service Charter and Its Moderating Effect on the Relationship Between Tangible Elements of Service and Student Satisfaction at Selected Public Universities in Keny
Gakobo, T.W; Ochieng, I; Nzioki, Paul M (Journal of Education and Practice Vol.10, No.21, 2019, 2019)In the last few years, Kenyan public universities have been faced with challenges of quality service delivery challenges. These challenges have in many occasions led to students’ unrests leading to disruption of studies ...