Browsing by Author "Gakobo, T.W"
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Service Charter and Its Moderating Effect on the Relationship Between Tangible Elements of Service and Student Satisfaction at Selected Public Universities in Keny
Gakobo, T.W; Ochieng, I; Nzioki, Paul M (Journal of Education and Practice Vol.10, No.21, 2019, 2019)In the last few years, Kenyan public universities have been faced with challenges of quality service delivery challenges. These challenges have in many occasions led to students’ unrests leading to disruption of studies ...